Contact
We're a small team.
We're a small team.
We read everything.
Whether you have a question about your subscription, a privacy request, or just want to tell us what we got wrong — we'll get back to you.
Support
App issues, billing questions, account help. We aim to reply within one business day — usually faster.
support@cohaven.app Replies within 1 business dayPress & partnerships
Media inquiries, interview requests, partnership ideas. We're happy to talk — just give us a bit of context.
press@cohaven.app Replies within 3 business daysPrivacy & legal
Data requests, deletion requests, GDPR or CCPA inquiries. We honor all requests promptly and in writing.
privacy@cohaven.app Replies within 5 business days
Send a message
Not sure which inbox? Just use the form.
We'll route it to the right person. No ticket numbers, no bots — a real reply from a real person.
Free tool user? The Schedule Builder, Expense Calculator, Holiday Co-Pilot, Check-In and Shift Parent OS need no account. If something isn't working, describe what happened and which tool — we'll sort it.
Message sent.
We'll get back to you at the email you provided — usually within one business day.
Common questions
I forgot my password — how do I get back in?
Use the "Forgot password" link on the login screen — a reset link will arrive within a minute. If it doesn't appear, check your spam folder. Still stuck? Email support@cohaven.app.
How do I cancel my subscription?
Go to Settings → Subscription → Cancel. It takes two taps and takes effect at the end of your current billing period. There's no fee and your data doesn't disappear — you can export it any time before or after.
How do I request a copy of my data?
Email privacy@cohaven.app with the subject line "Data export request" and the email on your account. We'll send you a complete JSON/PDF export within five business days — at no charge, as required by GDPR and CCPA.
I use a free tool and it isn't working. Who do I contact?
Use the form above and select "Free tool issue." Tell us which tool, what browser you're on, and what you expected versus what happened. We fix free-tool bugs — they're part of the product, not an afterthought.