Plain English.
Your data, your rights.

1 Who we are

CoHaven is a co-parenting coordination platform made by CoHaven, Inc. ("CoHaven," "we," "us"). We're the data controller for information you provide when using CoHaven apps, the website at cohaven.app, and our free web tools.

If you have questions about this policy, our privacy team is reachable at privacy@cohaven.app.

2 What we collect

We only collect what we need to run the service. Here's a breakdown:

Information you give us directly

• Account data: your name, email address, and password (hashed — we never see your plaintext password).
• Family data: children's names (first name only by default), custody schedule, expense records, and messages you log within the app.
• Billing data: payment method and billing address, processed via our payment processor (Stripe). We never store full card numbers.
• Support data: any information you share when contacting us.

Information we collect automatically

• Usage data: which features you use, in aggregate — to understand what's working and what isn't. We don't record every tap or build individual behavioral profiles.
• Device and log data: IP address, browser type, and crash logs, retained for 90 days for debugging purposes.

Free tools (no account required)

The Schedule Builder, Expense Calculator, Holiday Co-Pilot, Shift Parent OS and Co-Parenting Check-In run entirely in your browser. No personal data is transmitted to our servers when you use them. Any data you enter stays on your device unless you explicitly share or export it.

3 How we use it

We use your data for exactly four things:

1. To provide the service. Syncing your schedule and expenses between households, sending reminders, keeping the record.
2. To improve the service. Aggregated, anonymized usage data tells us which features to invest in.
3. To communicate with you. Transactional emails (receipts, alerts, password resets). We don't send marketing email unless you opt in, and you can opt out any time.
4. To comply with the law. When legally required — and only then.

We don't run your messages through AI models, don't analyze the content of your family communications, and don't use child-related data for any purpose beyond providing the service to you.

4 Who we share with

We share your data with as few parties as possible.

Your co-parent

Shared plan items — calendar events, expenses, messages you initiate — are visible to the co-parent on your plan. Your private notes, account settings, and billing details are never visible to them.

Service providers

We use a small number of infrastructure providers (cloud hosting, payment processing, email delivery). They process data on our behalf under strict data processing agreements and may not use your data for their own purposes.

Legal requirements

We may disclose data if required by law or court order. If we receive a subpoena or legal demand, we will notify you (where permitted) before complying.

Business transfers

If CoHaven is acquired or merged, your data may transfer as part of that transaction. We will notify you 30 days in advance and you will have the right to delete your account.

5 How we protect it

Security isn't a box we tick. It's fundamental to what CoHaven is.

• Encryption in transit and at rest. All data is encrypted with TLS in transit and AES-256 at rest.
• Separate household workspaces. The two accounts in a co-parenting pair are logically separated at the data layer — not just the UI.
• Minimal access. CoHaven staff can only access your data to investigate a support issue you've raised — and those accesses are logged.
• Regular audits. We conduct annual security reviews aligned with SOC 2 criteria.

For the full security picture, see our security page.

6 How long we keep it

We keep your data for as long as your account is active and for a short period after, in case you change your mind.

• Active accounts: data is kept for the life of the account plus 30 days after cancellation (the grace period for reactivation).
• Deleted accounts: data is purged within 30 days of a deletion request. Backup copies are removed within 90 days.
• Billing records: kept for 7 years as required by financial regulations (but stripped of personal data beyond name and amount).
• Log data: IP and crash logs are automatically deleted after 90 days.

You can request deletion at any time — see Your rights below.

7 Children's data

CoHaven is a tool for parents — not a service for children to use directly.

We collect minimal data about children: first names (to label calendar entries and handoffs) and any information you voluntarily add to their profile (medical notes, school details). This data is used solely to provide the co-parenting service to you.

• Children do not have CoHaven accounts.
• Children's data is never used for advertising, profiling, or any purpose other than the core co-parenting service.
• We comply with COPPA and do not knowingly collect data directly from anyone under 13.

If you believe a child has directly submitted personal information to CoHaven, contact privacy@cohaven.app and we'll remove it promptly.

8 Your rights

Depending on where you live, you have meaningful rights over your data. We honor them all — including from people who live in places without strong legal requirements, because it's the right thing to do.

You can:

• Access your data. Request a full export of everything CoHaven holds about you — in a portable, readable format.
• Correct your data. Update any inaccurate information directly in the app, or ask us to correct it.
• Delete your data. Request that we delete your account and all associated data. We'll confirm deletion in writing.
• Restrict processing. Ask us to stop using your data in specific ways (e.g. for analytics) while keeping your account active.
• Object to processing. Object to any use of your data that isn't strictly necessary to provide the service.
• Opt out of marketing. Unsubscribe from any marketing emails at any time — there's an unsubscribe link in every one.

How to exercise your rights

Email privacy@cohaven.app with the subject line describing your request (e.g. "Data export request" or "Deletion request"). Include the email address on your account. We'll respond within five business days.

You can also delete your account directly in Settings → Account → Delete account. This immediately triggers the 30-day deletion window.

9 Contact us

Privacy questions, concerns, or requests — we're here.

Privacy team: privacy@cohaven.app
We respond to all privacy inquiries within five business days.

If you're in the EU or UK and aren't satisfied with our response, you have the right to lodge a complaint with your national data protection authority.

This policy was last updated in May 2026. We'll notify active users by email if we make material changes, and post the previous version in our archive for 12 months.